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Anonymous anonymous
The Joint Chiropractic
$$
(804) 409-2170
1601 Willow Lawn Dr. 304D
Richmond, VA 23230
1
5
1
Would rate zero if I could
They say canceling is easy, don't believe them
Have now been charged twice for a membership I canelled months ago after they have promised me numerous times I would never be charged again, have had to cancel my check card so they can never charge it again
The worst!!!!!!!!
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Disappointed Customer
The Joint Chiropractic
$$
(804) 409-2170
1601 Willow Lawn Dr. 304D
Richmond, VA 23230
1
5
1
I am disappointed with the Joint on a few different levels.
1. The treatment was ineffective at best; the chiropractor used a stack of Xerox paper as a prop to help adjust my back- which didn't help. The chiropractor I saw on a consistent basis was not able to make many adjustments to my spine regardless of the techniques used.
2. I decided to cancel my membership, went to the office to cancel my membership. The front desk had me fill out the necessary paperwork, but did not submit it electronically so the Joint continued to debit my checking account for two months. Had I not checked my bank account for something else, I never would have noticed the Joints continued charges to my account. I went back into the office with my paperwork and was reassured that my cancellation would be processed by their district manager. I was told it would take 3-5 days to credit the two months of cancelled membership back to my bank account; after one week I checked my bank account to find that the Joint had yet to credit the two months back to me. I sent an email to the Joint's contact person and was told that the district manager was in the Reserves and would not be back in town for another week and to be patient. I waited another two weeks- no credit to my account. This time I was told that the district manager just returned from the Reserves and had a backlog of accounts to fix. Again, I was told it would take another 3-5 days. Each successive week after checking my bank account, I have yet to be credited back the two months of membership AFTER I cancelled. As of today (9/15/20) my account has yet to be credited back.
This is terrible business practices. How long should it take to have my account credited for mistakes the Joint made?
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Roxy F.
The Joint Chiropractic
$$
(804) 409-2170
1601 Willow Lawn Dr. 304D
Richmond, VA 23230
2
5
1
This review is not about the dr. that I met or the clinic that I visited, it is about the person that does the billing. I came to get an adjustment but the Dr. rec that I have an x-ray first due to the amount of pain I was in. She gave me info to go to the patient first, get the x-ray, and then return. Before I even saw the dr. I was billed for the visit. It was only later that I found out that that it is not common practice for them, to bill ahead of the apt but I did not know that at the time and assumed I would be returning. I went to the patient first, again with the assumption I would be able to return to the joint with the x-ray. I was told at PF that they do not x-ray people and send the x-rays out to another dr so (sad face), I was unable to get an x-ray that day. I called the Joint and explained that to the gal, and therefore I cannot come back and be adjusted. I also wanted to inquire about the prepayment I made since I was not able to return. I was assured at the time the payment made I would be refunded. The gal told me she would have to send the issue to the billing person in order to process the refund and I told her great and thank you. That was 7/5. Then came 7/6, 7/7, 7/8, 7/9, 7/10, 7/11, 7/12, 7/13, still no refund but it cleared my account on 7/6. I called numerous times over that stretch of 8 days to get the status of my refund and yet no refund was issued. Frankly, I got tired of calling so I went online and emailed. I got a call from someone named Kim who said she would take care of it by the end of the day, 7/13. End of the day came and went, end of day 7/14 came and went and still no refund. FINALLY TODAY I email AGAIN and let them know I am heading to my bank to make a complaint and get my refund. Today I got an email back and interestingly enough...boom it is now being refunded. I HOPE! HONESTLY, I should not have to do this much work to get my $ back! 8 business days is plenty to process a refund. My roommate loves the place and had rec I go so I did. The dr was very nice, and the front desk gal very nice but I will never go again that is for sure. I cannot deal with a place that has such poor billing practices. I do billing as well and this is absurd.
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Jay Johnson
The Joint Chiropractic
$$
(804) 409-2170
1601 Willow Lawn Dr. 304D
Richmond, VA 23230
3
5
1
Dr. Taylor is a very great doctor with her expertise and knowledge she in class all by herself. Very professional attitude explains in detail what's going with you a great listener. I've been to several other chiropractors in the past but things didn't work out until I was told to go to the joint . Good doctor.
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Peter Zetts
The Joint Chiropractic
$$
(804) 409-2170
1601 Willow Lawn Dr. 304D
Richmond, VA 23230
1
5
1
Over charged my account not once but twice Refused to refund the money the second time as they said I cancelled my membership. I cancelled because I was lucky to get 4 minutes of the doctors time. Definitely fast food of chiropractor services. The ladies in the office are horrible never returned calls or emails. Still haven’t received my money back. Stay away!
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Faith Goode
The Joint Chiropractic
$$
(804) 409-2170
1601 Willow Lawn Dr. 304D
Richmond, VA 23230
4
5
1
Dr. Adam's is awesome, she listened to the issues I was having and adjusted me accordingly. I was tight in my arms, jaw, legs and buttocks area. Each adjustment, she got me more and more loose. I feel so much better!! Thanks Dr. Adams.
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Tricia F.
The Joint Chiropractic
$$
(804) 409-2170
1601 Willow Lawn Dr. 304D
Richmond, VA 23230
5
5
1
I am a migraine sufferer due to stress and not sitting in my chair correctly every time. Being able to come and get adjusted 7 days a week means that my "down time" is minimal. Also, no appointments are awesome!
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Wendy H.
The Joint Chiropractic
$$
(804) 409-2170
1601 Willow Lawn Dr. 304D
Richmond, VA 23230
5
5
1
I came to The Joint with horrible back pain, unable to even sit up from the ride there. I met Dr. Taylor at the Midlothian branch where she worked with me three times a week. We eventually got to one day a week and I was able to work and walk and live enjoyably. Weekly visits with Dr. Taylor are a part of my life now, even driving 40 minutes one way to see Dr. Taylor (the best ever!) The Joint is always my recommendation when someone is looking for a chiropractor or has back pain.
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Sabrina C.
The Joint Chiropractic
$$
(804) 409-2170
1601 Willow Lawn Dr. 304D
Richmond, VA 23230
5
5
1
I wanted to start chiropractic care to improve my hip alignment and reduce hip pain. I continue the care as self-care and general wellness. My work can sometimes involve heavy lifting and I drive frequently. The Joint is a great place with friendly faces and caring personnel. The multiple locations is an added bonus! Thank you Ashley and Dr. Taylor!
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Rachel D.
The Joint Chiropractic
$$
(804) 409-2170
1601 Willow Lawn Dr. 304D
Richmond, VA 23230
5
5
1
Americans sit down too much. I sit too much everyday and my back is starting to pay the price. I come in once a week and Dr. Taylor gets me back into shape. Ashley always does a great job in the front! I always look forward to seeing them both. They take great care of me!
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Annie O.
The Joint Chiropractic
$$
(804) 409-2170
1601 Willow Lawn Dr. 304D
Richmond, VA 23230
5
5
1
Dr. Taylor is amazing! I come in several times a month and always leave feeling better.
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Angel A.
The Joint Chiropractic
$$
(804) 409-2170
1601 Willow Lawn Dr. 304D
Richmond, VA 23230
5
5
1
Soreness and stiff in my lower back. No injury. My life is so much more of a blessing. Dr. Taylor is the best around. Works miracles. The staff is amazing too. Best Joint Chiropractic in RVA.
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Desiree C.
The Joint Chiropractic
$$
(804) 409-2170
1601 Willow Lawn Dr. 304D
Richmond, VA 23230
5
5
1
Always great customer service! Dr. Taylor's the best!
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Natasha M.
The Joint Chiropractic
$$
(804) 409-2170
1601 Willow Lawn Dr. 304D
Richmond, VA 23230
5
5
1
I have a herniated disc in my back and a lot of tightness associated with that. I've tried massages but Dr. Taylor's chiropractic therapy has topped those ten fold. She really listens to your concerns and provides unprecedented care. I couldn't recommend Dr. Taylor's care enough!
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Brian P.
The Joint Chiropractic
$$
(804) 409-2170
1601 Willow Lawn Dr. 304D
Richmond, VA 23230
5
5
1
I was in constant pain, I train BJJ and kickboxing, lift weights, and work in a tool store (heavy tools) so this keeps me healthy since I was in bad shape. Taylor recommended 3 times a week for a month, after that once a week, works great and its a fair price. I've tried many chiropractors and Dr. Taylor is by far my favorite and the reason I come here. I recommend The Joint to all my training partners and coworkers for the same reason I come.
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Nick H.
The Joint Chiropractic
$$
(804) 409-2170
1601 Willow Lawn Dr. 304D
Richmond, VA 23230
5
5
1
I am very pleased with my overall experience at The Joint Chiropractic. Dr. Taylor is a very kind and helpful chiropractor. Ashley's outstanding customer service makes every visit. A truly enjoyable experience.
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.
The Joint Chiropractic
$$
(804) 409-2170
1601 Willow Lawn Dr. 304D
Richmond, VA 23230
4
5
1
Less back and neck pain, and improvement on overall joint pain.
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Mark G.
The Joint Chiropractic
$$
(804) 409-2170
1601 Willow Lawn Dr. 304D
Richmond, VA 23230
5
5
1
I've been having right shoulder pain and extreme tension for two decades. I reluctantly never sought help as I thought it was just old age. However, Dr. Taylor has truly transformed the way I feel by doing adjustments the last several weeks. I can now move my neck and back freely plus my "tick" or neck twitching has virtually ceased. Couldn't be happier!
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Jack C.
The Joint Chiropractic
$$
(804) 409-2170
1601 Willow Lawn Dr. 304D
Richmond, VA 23230
5
5
1
Dr. Vernice has a very professional practice, specializing in the patients care. She spends a great amount of time listening, diagnosing and informing the patient. My wife and I truly appreciate her warmth and always friendly demeanor, She is highly recommended to all in pain and discomfort.
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Lea S.
The Joint Chiropractic
$$
(804) 409-2170
1601 Willow Lawn Dr. 304D
Richmond, VA 23230
5
5
1
I came to The Joint for relief of nerve pain in my left shoulder and neck that radiated down my left arm. Within the adjustments, the pain had backed off by 50%. As I continued with my treatment plan, my digestion improved and I gained strength in my legs and hips. Climbing stairs became a LOT easier! I work at a a desk, and chiropractic adjustments have removed the majority of the aches and pains I have had from sitting- AND the nerve pain in my neck, arm, and shoulders in gone! I will be continuing with maintenance because I feel so good!
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Morgan M.
The Joint Chiropractic
$$
(804) 409-2170
1601 Willow Lawn Dr. 304D
Richmond, VA 23230
5
5
1
I have been coming to The Joint Chiropractic since June of 2018 and I have to admit that initially I was skeptical of the quality of care because of The Joint being a franchise. I have been enormously impressed by the quality of care and the amazing support system I have found with The Joint at Willow Lawn. I had my 3rd child in January of 2018 and due to all of my children being very large babies, my back has taken quite a lot of stress and strand. I am so grateful to The Joint and Dr. Taylor for all she has done for me to help me be more functional and comfortable in my everyday life. I am a proud The Joint member :)
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William J.
The Joint Chiropractic
$$
(804) 409-2170
1601 Willow Lawn Dr. 304D
Richmond, VA 23230
5
5
1
It seems my body be offline when I come in and when I leave I feel so new and fresh. Yes I will recommend anybody to visit The Joint Chiropractic.
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Lu Ann R.
The Joint Chiropractic
$$
(804) 409-2170
1601 Willow Lawn Dr. 304D
Richmond, VA 23230
5
5
1
I have been coming to The Joint for several years. I always feel great after an adjustment. Highly recommend.
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Erika M.
The Joint Chiropractic
$$
(804) 409-2170
1601 Willow Lawn Dr. 304D
Richmond, VA 23230
5
5
1
Coming to The Joint has provided me with the opportunity to work on my health, decrease pain + discomfort, and increase my well-being. Thank you for excellent service!
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Craig M.
The Joint Chiropractic
$$
(804) 409-2170
1601 Willow Lawn Dr. 304D
Richmond, VA 23230
5
5
1
Receiving care from The Joint stand was always easy and professional. Really appreciated the flexibility of the walk-in session.
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Elizabeth A.
The Joint Chiropractic
$$
(804) 409-2170
1601 Willow Lawn Dr. 304D
Richmond, VA 23230
5
5
1
I have used chiropractic care for 24 years in various states. It is always difficult to find the right fit. Once found, it is something one never wants to lose. Since finding The Joint and especially Bernice Taylor in Willow Lawn I have once again "found my fit". Dr. Taylor is professional, personable and incredibly talented and therapeutic. I look forward to a long and healthy relationship.
This pt gave us a 1 star but sounds like she had the rating scale backwards.
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Ken A.
The Joint Chiropractic
$$
(804) 409-2170
1601 Willow Lawn Dr. 304D
Richmond, VA 23230
5
5
1
I have continual issues due to a car accident about 30 years ago. I find the care given by Dr Vernice Taylor to be superior to anyone I have seen for my issues over the years. Vernice has a wonderful, caring, sincere heart that shows in the way she communicates and handles her paitents. I highly recommend Dr. Taylor.
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Kelly D.
The Joint Chiropractic
$$
(804) 409-2170
1601 Willow Lawn Dr. 304D
Richmond, VA 23230
5
5
1
I was coming in over 1-2 years ago with horrible static. Few months of treatment and it was gone since I come weekly and it is just great for my whole body and health. Highly recommend! By the way Dr. Taylor is the only reason I come so far!
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Colleen B.
The Joint Chiropractic
$$
(804) 409-2170
1601 Willow Lawn Dr. 304D
Richmond, VA 23230
5
5
1
Has helped my chronic lower back discomfit so much. Has improved my mobility at work.
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Stefanie B.
The Joint Chiropractic
$$
(804) 409-2170
1601 Willow Lawn Dr. 304D
Richmond, VA 23230
5
5
1
I was in a car accident as a child and have had constant back pain until receiving chiropractic care.
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Christine M.
The Joint Chiropractic
$$
(804) 409-2170
1601 Willow Lawn Dr. 304D
Richmond, VA 23230
5
5
1
Dr. Strand is amazing! She greeted me with a warm, friendly hello when I walked in the door. My adjustment was perfect. She's gentle and effective. She made my day. Aly sunny disposition is fantastic. She's adorable. Highly recommend The Joint.
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Sabrina C.
The Joint Chiropractic
$$
(804) 409-2170
1601 Willow Lawn Dr. 304D
Richmond, VA 23230
5
5
1
This was my first experience with a chiropractor. I came in with hip pain while walking and my job requires a lot of driving. After following Dr Taylor's plan, my hip felt so much better and now I come in regularly with the wellness plan. I consider these visit as my own self-care time.
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Gyasi W.
The Joint Chiropractic
$$
(804) 409-2170
1601 Willow Lawn Dr. 304D
Richmond, VA 23230
5
5
1
I had severe sciatic pain and lower back pain. The pain was very intense after coming to the Willow Lawn location. I worked with Dr. Taylor and she was very thorough and created a plan for me to follow. It has been two weeks and I fee amazing. I can resume my daily activities!
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Mary Catharine K.
The Joint Chiropractic
$$
(804) 409-2170
1601 Willow Lawn Dr. 304D
Richmond, VA 23230
5
5
1
The experience was GREAT! Dr. Taylor was friendly, personable and professional. I feel fantastic today and slept like a rock last night! I am very optimistic about what The Joint can do for me!
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Corrinna W.
The Joint Chiropractic
$$
(804) 409-2170
1601 Willow Lawn Dr. 304D
Richmond, VA 23230
5
5
1
The Joint is a great and affordable way to keep up with your chiropractic health. I see Dr. Taylor who has done nothing but kept me pain free since day one. Not only is she experienced and knowledgeable but she is also very pleasant, approachable and kind. I can honestly say that The Joint is my go to place for chiropractic care.
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Dianna S.
The Joint Chiropractic
$$
(804) 409-2170
1601 Willow Lawn Dr. 304D
Richmond, VA 23230
5
5
1
I highly recommend Dr. Taylor! She has a very warm and caring demeanor. She takes the time to listen and answer my questions. When I leave I feel like a totally different person. She gets ***** (5 Stars!)
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Ben C.
The Joint Chiropractic
$$
(804) 409-2170
1601 Willow Lawn Dr. 304D
Richmond, VA 23230
5
5
1
I followed Dr. Taylor to The Joint Chiropractic and never looked back! I had been weary of chiropractic in the past, but Dr. Taylor made me feel at ease and took the time to listen to my needs. I love the flexibility of The Joint Chiropractic that I can come in when I want without an appointment. I've been hesitant to share the word about Dr. Taylor and The Joint for purely selfish reasons - I don't want the office to get too busy. But anyone in pain or that doesn't feel as good as they would like should give Dr. Taylor a visit at The Joint at the Willow Lawn location.
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Bruce M.
The Joint Chiropractic
$$
(804) 409-2170
1601 Willow Lawn Dr. 304D
Richmond, VA 23230
5
5
1
Dr. Taylor has helped me through sooo much pain management its simply not funny. She's a GOD send for sure and I will recommend her and this specific establishment many times over. Thank you Dr. Taylor you are simply the best!!!
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Eric K.
The Joint Chiropractic
$$
(804) 409-2170
1601 Willow Lawn Dr. 304D
Richmond, VA 23230
5
5
1
The Joint has helped me out so much. I have had bad back pain for a long time. At times my lower back would tense up so bad that I would barley be able to move. Since I've started coming to The Joint regularly my pain has gone down a tremendous amount. I've also had no lower back tense ups or spasms. The front desk staff and Dr. Taylor are all very nice and helpful. Dr Taylor takes the time to address your problemed areas and help you get better. I highly recommend this, The Joint, location. It's very affordable and you will feel better.
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Marsha W.
The Joint Chiropractic
$$
(804) 409-2170
1601 Willow Lawn Dr. 304D
Richmond, VA 23230
5
5
1
I was very apprehensive to "try" a chiropractor. However the pain in my lower back and hip grew to be unbearable. I tried other therapies and finally called Dr. Taylor's office based on a friend's recommendation. I wish I had called her sooner! After, there has been continued improvement and my life has gotten back to normal. Dr. Taylor has a very calming demeanor which helped put me at ease. I can't say enough positive things about my experience with Dr. Taylor and The Joint Chiropractic.
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Andrea S.
The Joint Chiropractic
$$
(804) 409-2170
1601 Willow Lawn Dr. 304D
Richmond, VA 23230
5
5
1
I spend a lot of time flying across North America. The Joint is an essential element of my wellness program. I especially appreciate the quick service and schedule flexibility. The Joint also save me so much money, and is conveniently located. Most importantly, Dr Taylor and Dr. Jones are amazing and pay careful attention to my changing needs. Hooray of The Joint!
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Joey S.
The Joint Chiropractic
$$
(804) 409-2170
1601 Willow Lawn Dr. 304D
Richmond, VA 23230
5
5
1
Started chiropractic care about 9 years and a half ago. I started having numbness in my right hand along with sever pain in my thoracic region. It was Dr. Taylor who pin pointed the problem and started the road to recovery after about two months of treatment I was able to return to my normal activities. I was able to return to the gym and lost an amazing 20 pounds. I was also able to get back to teaching kayaking again after a long absence. I continue to see Dr. Taylor and continue to fee great!
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Eric K.
The Joint Chiropractic
$$
(804) 409-2170
1601 Willow Lawn Dr. 304D
Richmond, VA 23230
5
5
1
The Joint has helped me out so much. I have had bad back pain for a ling time. At times my lower back would tense up so bad that I would barley be able to move. Since I've started coming to The Joint regularly my pain has gone down a tremendous amount. I've also had no low back tense ups or spasms. The front desk staff and Dr Taylor are all very nice and helpful. Doctor Taylor takes the time to address your problemed areas and help you get better. I highly recommend this Joint location. It's very affordable and you will feel better.
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Bruce M.
The Joint Chiropractic
$$
(804) 409-2170
1601 Willow Lawn Dr. 304D
Richmond, VA 23230
5
5
1
Doc has helped me through soooo much pain management its simply not funny. She's a God Send for sure and I will recommend her and this specific establishment many times over. Thank you Dr. Taylor, you are simply the best!!!
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Andrea S.
The Joint Chiropractic
$$
(804) 409-2170
1601 Willow Lawn Dr. 304D
Richmond, VA 23230
5
5
1
I spend a lot of time flying across North America The Joint is an essential element of my wellness program. I specially appreciate the quick service and schedule flexibility. The Joint also saves me so much money, and is conveniently located. Most importantly Dr's Jones and Taylor are amazing and pay careful attention to my changing needs. Hooray to The Joint!
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Ben C.
The Joint Chiropractic
$$
(804) 409-2170
1601 Willow Lawn Dr. 304D
Richmond, VA 23230
5
5
1
I followed Dr. Taylor to The Joint Chiropractic and never looked back! I had been weary of chiropractic in the past, but Dr. Taylor made me feel at ease and took the time to listen to my needs. I love the flexibility of The Joint Chiropractic that I can come in when I want without an appointment. I've been hesitant to share the word about Dr. Taylor and The Joint for purely selfish reasons - I don't want the office to get too busy. Buy anyone in pain or that doesn't feel as good as they would like should give Dr. Taylor a visit at The Joint at the Willow Lawn location.
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Dianna S.
The Joint Chiropractic
$$
(804) 409-2170
1601 Willow Lawn Dr. 304D
Richmond, VA 23230
5
5
1
I highly recommend Dr. Taylor! She has a very warm and caring demeanor. She takes the time to listen and answer my questions. When I leave I feel like a totally different person. She's great *****(5 Stars!)
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Kassandra W.
The Joint Chiropractic
$$
(804) 409-2170
1601 Willow Lawn Dr. 304D
Richmond, VA 23230
4
5
1
Came in with bad back, hip and neck pain and also have arthritis and all the doctors have taken wonderful care of me and the staff in general is so nice and professional. I recommend The Joint.
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Kevin D.
The Joint Chiropractic
$$
(804) 409-2170
1601 Willow Lawn Dr. 304D
Richmond, VA 23230
5
5
1
This is my second visit to The Joint and I have had a pleasant experience both times. Good and a good price.
Stars
Based on 49 Reviews
